Full time
CineArk is a rental house, supplying specialist film equipment to film and TV production companies worldwide. We service feature film franchises, high end TV productions and commercials, and offer technical support to crew. Our commitment to innovation, technical excellence and customer service has established us as a leader within the industry.
We’re looking for a Technical Solutions & Training Specialist (Tier 2) to support our Kit Room team. This is a multi-faceted role covering Tier-2 technical support, training and research and development. You’ll act as the escalation point for complex hardware/software issues while also building and delivering training for internal staff and freelance crew. This is not a generic IT helpdesk role. You’ll work hands-on with specialist film and broadcast equipment (DIT, Video assist systems, wireless transmitters, RF/Comms gear, Network and more) and the professionals who use them on set. We don’t expect you to arrive as an expert in every tool — what matters most is your mindset: curiosity, problem-solving, and a love of learning. You’ll continually explore new equipment, research emerging standards, and share that knowledge through support, documentation, and training.
• Tier 2 Technical Support: Responsible for resolving complex technical issues escalated from frontline support, providing in-depth troubleshooting on CineArk rental equipment, and assisting in knowledge sharing with junior team members.
• On-Set Remote Support: For complex issues work with frontline support to provide responsive remote support to crew members (e.g. DIT, Video Assist, Network & Comms techs) during shoots, ensuring minimal downtime. This may occasionally involve having to go to site in person.
• Equipment & Software Expertise: Develop expertise in key software (e.g. QTake, Pomfort LiveGrade, Riedel Bolero, Repro) and workflows; review rental kits are correctly configured with the latest updates.
• Documentation & Knowledge Base: Write and maintain clear technical guides, quick-start docs, and troubleshooting checklists for both staff and freelancers.
• Training & Upskilling: Deliver structured training for internal staff and freelancers, at all regional facilities, including workshops, in person and pre-recorded demos, and one-to-one sessions.
• Latest Technology Research: Stay up-to-date with upcoming product releases, software changes, and new standards. Research developments from major trade shows (IBC, NAB, CineGear, etc.) and key manufacturers.
• Innovation & Service Development: Use research to propose new services, workflows, or product offerings that strengthen CineArk’s technical offering and help clients stay ahead of industry trends.
• Cross-Team Collaboration: Work with RF, Comms, and Networking specialists on complex multi-system setups; escalate to manufacturers when necessary and feed learnings back into the team.
• Continuous Improvement: Suggest improvements to testing, prep, and support processes to reduce recurring issues and improve user experience.
• Review End-of-Life Products: Collaborate with the Kit Room team to identify products nearing end of life and recommend updated models or alternatives before they become unsuitable.
• Signal Flow Understanding: Strong grasp of video, audio, and data pipelines, ideally in film, TV, post-production, broadcast, or AV.
• Technical Aptitude & Problem-Solving: Hands-on troubleshooting experience with AV equipment and software.
• Quick Learner: Enjoys picking up new systems and workflows, and able to self-teach from manuals, experimentation, or research.
• Communication Skills: Able to explain technical concepts clearly and confidently, whether in a pressure situation or a training room. Sometimes this may involves rephrasing for non- technical end users.
• Customer Service Mindset: Calm, solution-focused, and reassuring when clients face high- pressure issues.
• Team Collaboration: Works well with others, contributes knowledge, and thrives in both independent and team-based tasks.
• Background Flexibility: You may come from film production, AV integration, broadcast engineering, post-production, or live events — the key is 5+ years of professional video systems experience and holistic workflow thinking.
• Broadcast / AV Systems Knowledge: Familiarity with vision mixing, QC, routing, and signal distribution (SDI, HDMI, IP).
• Networking & Communications: Knowledge of IP video standards (NDI, SMPTE 2110, Dante, AES67, NMOS, VLANs) and comms (Riedel Bolero, ClearCom).
• Monitoring & QC Tools: Use of waveform monitors, LUT management, and colour pipeline tools.
• Monitor Calibration & Colour Science: Exposure to calibration processes, HDR workflows, or colour science basics (e.g. probes, colour spaces, Dolby Vision).
• Trend Awareness: Keen interest in emerging workflows (HDR, Dolby Vision, remote/cloud production).
• Tool Proficiency: Experience with tools like QTake, Pomfort LiveGrade, DaVinci Resolve, Teradek, Riedel Bolero, or media management systems.
• On-Set Experience: Time spent in roles such as DIT, Video Assist.
• Training/Teaching: Experience in mentoring, workshops, or training material creation.
• Location: Primarily Wooburn Green HQ (High Wycombe) but will need to work in our regional outlets on occasion.
• Hours: Full-time (42.5h/week, Mon–Fri). The Kit Room operates broadly 8am–6pm — shifts arranged within this. Some flexibility for early/late calls or occasional set visits.
